If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly. No. Through the efforts of thousands of WestJetters, we are confident that we can now begin providing refunds proactively. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights. Change/cancel policies for travel affected by COVID-19 For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. Please see our supported browsers. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights. Learn about COVID-19 refunds. WestJet to refund some passengers whose flights were cancelled due to COVID-19 – Oct 22, 2020 . WestJet is refunding all passengers who had tickets on canceled WestJet and Swoop flights dating back to the onset of the Covid-19 pandemic in March, the carrier announced. We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. Even police call for change in handling wellness checks . WestJet will start giving refunds to customers with flights cancelled from any time due to the COVID-19 pandemic. The Calgary-based airline said it will begin contacting all eligible flyers with WestJet and Swoop on Nov. 2. 1 credit = 1 CAD, USD or GBP (depending on your address) Apply toward the cost of a flight, with no blackout dates WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. We are now processing these requests by flight date, prioritizing flights cancelled in March and then forward. Travellers with flights to or from Europe and scheduled to … If you’ve cancelled your flight, see our change/cancel policy. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. Guests who are eligible for a refund have been contacted, for flights cancelled that were scheduled to depart up to October 31. WestJet is the first Canadian carrier to offer refunds for flights cancelled due to Covid-19. We’ve started to proactively reach out to guests with Vacations cancelled by WestJet starting with departure dates in March through to April 24 and will be working forward. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. The company said the refunds will be in the original form of payment rather than a credit for future flights as it had been previously offering. With many airlines cancelling routes without refunds, it’s been a hard year for those who booked flights in the spring. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic - … A WestJet flight from Calgary … We are the first national airline in Canada to do so. Onex company WestJet recently announced on Twitter that it was offering full refunds to customers. Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel, United States Department of Transporation (April 3, 2020). To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. In a somewhat surprising move on October 21, 2020, WestJet announced it will be issuing refunds to the original form of payment to travellers who had their flights cancelled due to COVID-19. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers. If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Travellers with flights to or … Guests who are eligible for a refund to original form of payment, due to a WestJet Vacation cancelled by WestJet, will be contacted. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. 3 min read. Plane on runway. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. NurPhoto via Getty Images Starting on Monday, November 2, 2020 passengers who are eligible for a … On October 21, the WestJet Group, including Swoop, announced it will begin providing refunds related to the COVID-19 pandemic. To request cancellation of a WestJet Vacations package, please contact us directly. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic – the first airline to offer full refunds for all flights. Refunds for Flights cancelled due to COVID-19. Call times are high: please call only if your travel is within 72 hoursView all travel advisories. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. The company says the refunds will be in the original form of payment, rather than a credit […] Please wait to be contacted as we work through requests as quickly as possible. We are processing requests for refunds on past departure dates only at this time. Bains' comments came a day after WestJet opted to provide refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of COVID-19. Given the volume of cancellations during this time, we are not providing refunds through the call centre. To our guests – thank you for your patience these past eight months as we did everything to ensure we could afford to get to this news today. We'll redirect you to the home page of the country/region site you choose. The browser you are using is not supported. This form applies to guests with air only bookings. CALGARY -- WestJet says it will now offer refunds to passengers whose travel plans were cancelled because of COVID-19. WestJet’s move to issue refunds for cancelled flights due to COVID-19 boosts pressure on Air Canada to be more liberal with its refund policies, airline industry experts say. This page will be updated regularly with information on COVID-19 impacted flights in our network. The move appears to … “WestJet has consistently provided change/cancel options to all guests impacted by the COVID-19 crisis, including the ability to rebook flights with no change fee, to refund the full value of their flight to a WestJet Travel Bank valid for use within 24 months for bookings made directly with WestJet, or to retain their full ticket value for a future flight for bookings made with travel agents,” said WestJet … This form applies to guests with air only bookings. WestJet says it will begin providing refunds to passengers whose flights were cancelled due to the pandemic. We have proactively reached out to guests, working from those flights cancelled in March and forward. It will take us many months to process the thousands of requests we are receiving. 2020-10-25. These refunds, the company claimed, would be issued to … WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. The public health authority has jurisdiction, and a process, for notifying guests on board the flight, we are providing all necessary information as required. Let’s clear the air. Call times are high: please call only if your travel is within 72 hoursView all travel advisories. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. update Article was updated Oct. 24, 2020 WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a … The browser you are using is not supported. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. Refunds have been the thorn in the side of Canadian travelers in 2020. The browser you are using is not supported. Please see our supported browsers. WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. WestJet changes course on COVID-19 refunds: CBC's Marketplace Cheat Sheet CBC/Radio-Canada. We’ve started to contact eligible guests with options to request a refund to original form of payment if their flight was cancelled by WestJet due to COVID-19. We'll redirect you to the home page of the country/region site you choose. Swoop has started to provide refunds to the original form of payment for eligible travellers whose flights were cancelled by Swoop due to the COVID-19 pandemic. Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … WestJet is the first Canadian airline to provide cash refunds for all flights cancelled as a result of the COVID-19 pandemic. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. WestJet offered refunds on flights originating from or landing in the U.S. or U.K., and Air Canada offered refunds to those whose flights originated in the EU — but not in Canada. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. Visit Manage Trips to modify a future flight. The browser you are using is not supported. We understand our guests may have questions about their travel plans and steps WestJet is taking to ensure the safety of our guests and crew in response to Coronavirus (COVID-19). WestJet says it will start offering cash refunds to some passengers on international flights that were cancelled due to the coronavirus. WestJet Airlines Ltd. is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. If you still have questions after reading below, please consider contacting us directly. Please list all guests on your booking and submit one form only per booking. Is it safe to fly? 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