To which destinations can I fly with KLM? Check-in. With reporting by Byron Mühlberg and Jamie de Geir. // adsmobileslot = googletag.defineSlot('/312997750/NEW_SITE_MOBILE_TOP_ALL', [300, 250], 'div-gpt-ad-1559116370415-0').addService(googletag.pubads()); The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. If your flight was cancelled by the airline, you can request a cash refund or a refundable travel voucher. A travel voucher has many perks, such as buying a new flight ticket or some extra options, even getting a bonus discount. The benefit of these refund vouchers, compared to most airlines, is that they could be redeemed for cash after 12 months. // googletag.pubads().enableSingleRequest(); // addSize([1100, 200], [[1024,250], 'fluid']). You can change your flight if your trip has not started yet, and you have a KLM, Air France, or Delta ticket. One week after the deadline I called them and they said the money would be in by the end of the week, no refund. Alternatively, affected travelers can opt to adjust the date of their travels, or change their destination entirely, both free of charge.. We understand that this is cause for uncertainty among customers, but we hope they will understand that we have to contend with a wide array of factors. The airline said the Dutch Cabinet supports its position on the matter, and the relevant ministry did not entirely confirm this as accurate. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. // googletag.enableServices(); - You booked a flight with a departure before or on 31 March 2021 and you decided to postpone your trip. ", According to James Sigsworth, a customer from the United Kingdom who had booked flights with KLM to the United States, the airline is legally obligated to refund him the cost of his canceled flight. // var adslot0; Some airlines are offering various incentives for passengers to accept vouchers instead of refunds. Flyers must discourage foreign shoppers from coming to... ‘Big impact’: De Lijn will strike from Monday... First 5,000 Belgians could already be vaccinated this... SNCB reduces train offer for Christmas holidays... Porn broadcast onto Leuven government building (again)... Flyers must discourage foreign shoppers from coming to Belgium, ‘Big impact’: De Lijn will strike from Monday 21 December, First 5,000 Belgians could already be vaccinated this year, SNCB reduces train offer for Christmas holidays, Porn broadcast onto Leuven government building (again), Germany enters strict lockdown until 10 January, Brussels Airlines reveals cautious 2021 summer schedule, Wear a mask when you see your family this Christmas, warns WHO. If your EMD voucher states ‘refundable’, it can be exchanged for money. Information. // build(); Photo: Chris Loh/Simple Flying Voucher incentives. "They owe me over 900 pounds. Since then, they have not replied to her concerns over using the voucher. So I put I a request to refund me the refundable amount. KLM said that nine EU member states, including the Netherlands, supports at least a limited suspension of enforcement of the flight compensation laws. // defineSizeMapping(TopMapping). Dutch airline KLM will not retroactively apply a recent decision to drop its voucher-only refund policy, meaning passengers on flights cancelled before the change will not be offered their money back. Find the most asked questions about using travel vouchers here. Have you received a travel voucher, but don’t know how to use it yet? Okay, so this is how KLM is handeling vouchers vs refunds. Request a refund of my voucher The outbound flight in June has been cancelled by klm but not the return in July. If you are traveling with a … If you cancelled the flight yourself, with a planned departure up and until 31 March 2021, and you received a travel voucher, you can also request a cash refund. "The way KLM have dealt with the situation and communication is appalling," he said, pointing to "rude customer service reps hanging up the phone" and a "refusal to communicate other than through a copy and paste statement" as reasons for his disappointment. 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